Shipping + Policies
International Shipping: We now ship to these countries. International shipping costs are calculated at checkout. International taxes and duties will be calculated on a per-country basis. If you choose to ship DDP (Delivery Duty Paid), you will pay for taxes and duties directly at checkout. If you choose to purchase DDU (Delivery Duty Unpaid), you may be required to pay taxes and duties upon the receipt of your order. International shipping times vary and will be available at checkout (below the selected shipping rate).
Returns and exchanges
We understand you might change your mind or something might not be quite what you expected. If so, you can return or exchange any unused products in perfect condition purchased at ukonserve.com within 30 days of receipt. If you purchased the item at one of our retailers, either online or in a store, please return it directly to them. If you're returning an item to us, please let us know at Customer Care and we'll give you instructions to make sure your return is received and credited properly. All shipping and handling charges are the responsibility of the customer. International returns will be considered on an individual basis.
Please send returns to:
1600 Range Street, Ste. 104
Boulder, CO 80301
U-Konserve products come with a one-year limited warranty. If any product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period of up to one year from your date of purchase. Please contact Customer Care and send a photo of your defective product and an explanation of the issue. A photo of the defective product is required for warranty claims. There is a $3.50 shipping charge for replacement lids.
All information collected on this site will be kept confidential and will not be sold, disclosed to third parties or reused without your permission. If you sign up to receive newsletters, we will email you periodically with new product announcements, sales and specials. If you do not want to receive these newsletters, click the unsubscribe button at the bottom of your email.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
Terms of service
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Ukonserve Ltd. The collective work includes works that are licensed to Ukonserve Ltd. Copyright 2003, Ukonserve Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ukonserve Ltd. or purchasing Ukonserve Ltd. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ukonserve Ltd. or to purchase Ukonserve Ltd. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ukonserve Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Ukonserve Ltd. used in the site are trademarks or registered trademarks of Ukonserve Ltd.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Ukonserve Ltd. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Ukonserve Ltd. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Ukonserve Ltd. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Ukonserve Ltd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Ukonserve Ltd. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Ukonserve Ltd. product is mistakenly listed at an incorrect price, Ukonserve Ltd. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ukonserve Ltd. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ukonserve Ltd. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Ukonserve Ltd. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Ukonserve Ltd. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ukonserve Ltd.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Ukonserve Ltd. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Ukonserve Ltd. products) must be commenced within one (1) year after the claim or cause of action arises. Ukonserve Ltd.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Ukonserve Ltd. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Ukonserve Ltd. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Ukonserve Ltd. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Ukonserve Ltd. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Ukonserve Ltd. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Ukonserve Ltd. in its sole discretion.
You agree to indemnify, defend, and hold harmless Ukonserve Ltd., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Ukonserve Ltd. may link to sites operated by third parties. However, even if the third party is affiliated with Ukonserve Ltd., Ukonserve Ltd. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ukonserve Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ukonserve Ltd. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).