Our Customer Care team is available Monday through Friday, 9 AM until 5 PM, EST. Messages received during off hours, weekends & Holidays will be responded to upon return. Observed Holidays include: Labor Day, Memorial Day, July 4th (2 days), Thanksgiving (2 days), Christmas (2 days), New Year's (2 days). We work hard to respond to all inquiries as quickly as possible, and you can expect a response within 1-2 business days.